On this Tidio evaluation, you may uncover if Tidio is the appropriate AI customer support instrument to make use of for your corporation. With the rise of AI instruments on the web, it is no shock that AI customer support exists.
AI customer support is about outsourcing your organization’s customer support to an AI instrument.
Tidio gives a number of instruments to contribute to a stronger buyer relationship between your group and purchasers.
The stay chatbot helps enhance buyer interplay by answering buyer questions so you possibly can unencumber your time to give attention to different elements of your corporation.
Think about outsourcing routine customer support requests to an AI instrument!
That is probably an enormous time saver and a sensible funding value wanting into for enterprise.
There are different instruments below Tidio’s umbrella we’ll cowl too, that may make it easier to save time and reduce out the necessity so that you can handle customer support communication by yourself.
Uncover what Tidio is all about.
We’ll cowl:
- How Tidio works
- Options
- Pricing
- Tidio Options
Let’s get began.
Tidio Evaluation
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Ease of Use
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Stability
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Buyer Service
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Value
Abstract
Tidio is an AI customer support instrument that gives stay chat, chatbots, e-mail advertising, and different instruments and integrations to serve your corporation.
Professionals
- Straightforward to make use of
- Prime-rated
- Numerous assist assets out there
- Reasonably priced
Tidio Evaluation: Overview
Tidio is an AI customer support instrument that helps you reply as much as 70% of questions/inquiries utilizing AI!
You will get entry to a bunch of cool options that can assist you carry out stay chat AI-based customer support, like:
- Stay chat
- Assist desk
- Analytics
- Chatbots
- E-mail campaigns
What Is Lyro AI Agent?
Lyro AI is the stay AI chatbot a part of Tidio.
Chatbots are a sensible approach to take your customer support to the subsequent stage, they usually’re one of many most intelligent methods to make use of synthetic intelligence!
You should use it that can assist you:
- Minimize prices of hiring actual individuals
- Cut back repetitive questions
- Decrease response occasions
- Simplify every day duties
How does Lyro AI work?
It really works utilizing a sequence of actions, triggers, and situations.
Actions inform the chatbot what to do. Triggers inform it when to launch, and situations give tips for when the chatbot will take motion.
They name it a conversational AI. It talks to your prospects based mostly on the assist content material you present.
You could have full management over Lyro AI; you possibly can even monitor stay conversations and select to leap in at any time to supply your personal solutions.
Lyro AI is offered to check free with the Free plan Tidio gives, as much as 50 conversations.
Tidio supplies tons of assist that can assist you arrange the chatbot precisely the way you need, but when you do not have time to do the setup or choose to outsource it, the Tidio+ plan features a done-for-you chatbot.
Tidio Opinions: What Clients Are Saying
Tidio is extremely rated throughout a number of platforms. They rank 4.7/5 on Shopify, 4.7/5 on G2, and 4.8 on Capterra.
Here is what customers are saying about their Tidio expertise:
What I like most about Tidio is how user-friendly it’s. Its intuitive interface makes navigation a breeze, even for these with restricted technical expertise.
I’ve used different chatbots earlier than, however none as complete as Tidio. What actually stands out to me is the power to decide on templates based mostly on my methods and objectives. This actually helps simplify the setup course of whereas maximizing efficiency.
Tidio Evaluation: Options
Tidio gives customer support, gross sales automation, and AI companies, along with integrations, like Fb Messenger, WhatsApp, Instagram DM, and different integrations.
Let’s take a more in-depth take a look at how these options and companies work.
Buyer Service Options
This contains:
- Stay chat
- Helpdesk
- Multichannel
- Analytics
Stay chat permits communication with prospects in actual time.
You may handle a number of communication channels all inside Tidio:
- Stay chat
- Fb messages
- Instagram DMs
The Helpdesk characteristic automates your assist ticketing course of. Buyer info requests might be was tickets, and automatic responses might be generated utilizing chatbots.
- Messages might be routed to the perfect professionals in your staff to deal with the request
- You may add notes, prioritize work, and monitor the progress
Multichannel means that you can handle all emails inside Tidio. Emails might be assigned to brokers in your staff, you possibly can automate workflows, and extra.
Some examples:
- Automate WhatsApp replies
- Setup messaging bots to qualify leads that can assist you make gross sales on Fb
- Accumulate buyer data and take orders from Instagram DMs
The analytics options make it easier to perceive buyer conduct and see the info and analytics from one dashboard.
The analytics might help you:
- Optimize chat flows
- Cut back the variety of missed chat conversations
- Establish areas of weak spot which you can sort out to enhance
Gross sales Automation Options
The gross sales automation options are:
- Chatbots
- Guests listing
- E-mail campaigns
Chatbots can be found for gross sales, assist, and customer support. They might help you optimize your processes, enhance workflows, deal with buyer requests extra effectively, and enhance enterprise efficiency.
Guests listing is one other characteristic inside Tidio and that is real-time monitoring. You may see what internet guests are and looking for so you possibly can pop in on the proper second.
E-mail campaigns and e-mail advertising automation are potential with Tidio, too!
- Welcome new subscribers to your e-mail listing
- Make your model extra seen
- Enhance buyer retention
AI Instruments
The AI instruments are:
- Lyro AI
- Reply Assistant
- Sensible Views
We talked a bit about Lyro AI up above. It is the chatbot that works to serve your prospects based mostly on the info information base you present it with.
It solely solutions questions from that assist content material.
Reply Assistant turns primary responses into professional-sounding replies.
Sensible Views prioritizes pressing requests. It analyzes conversations and prioritizes them so essential requests might be resolved shortly.
Integrations
Tidio is built-in with apps and instruments like:
- Shopify
- WordPress
- Google Analytics
- Mailchimp
- Klaviyo
Go to this web page to see your entire listing.
Tidio Assist
Tidio’s customer support is among the many top-ranked options of its prospects.
They provide a complete useful resource middle that includes:
- Weblog
- Assist Middle
- Buyer tales
- Playbook library
- Academy
What’s The Playbook Library?
That is Tidio’s library of ebooks, case research, playbooks, and guides. You may learn buyer tales that doc the change their enterprise went by way of after switching to Tidio.
The podcasts tackle matters like buyer expertise, retention, and gross sales. They are often fairly inspiring and educate you extra about how helpful AI customer support might be.
What’s Tidio’s Academy?
The Academy is a free course Tidio gives to show you the best way to arrange the instrument, enhance your buyer loyalty and retention with low FRT charges, and get conversant in their AI instruments like Reply Assistant and Sensible Views.
- Introduction to AI customer support
- AI buyer assist advantages
- Customer support communication AI instruments
- Lyro AI and the way it works
- Methods to create a strong FAQ for Lyro AI to make use of
You may study extra in regards to the Academy right here.
Tidio Evaluation: Tidio Pricing
Tidio has 4 core companies and numerous pricing plans for every. The 4 companies are:
- Customer support
- Lyro AI
- Chatbots
- E-mail advertising
Every instrument’s plan comes with a free eternally plan, and the paid plans include a free 7-day trial, excluding the top-tier plan, Tidio+.
Buyer Service Pricing Plans
There are 4 pricing plans:
- Free: The free plan is a good introduction to Tidio and the way it works. You may consider this as an prolonged free trial, form of. It is out there month after month for as much as 50 conversations/month. It is also an important match for smaller corporations that won’t have many buyer inquiries per 30 days.
- Starter at $29/month: The Starter Plan is a good small marketing strategy for companies seeking to enhance their buyer assist by way of stay chat choices.
- Progress begins at $59/month: Progress is for corporations with a robust give attention to customer support. That is the highest-tiered plan earlier than attending to the enterprise-level Tidio+ plan. The bottom worth contains 250 conversations/month and will increase from there based mostly in your wants, as much as 1,000 conversations/month.
- Tidio+ at $398/month: That is greatest suited to organizations that want larger limits and extra integrations. Your dialog restrict is customized and it contains Lyro AI, a devoted success supervisor, coaching classes, and extra options.
Lyro AI Pricing Plans
There are three pricing plans:
- Free: You get 50 Lyro conversations/month together with FAQ add and social media integrations.
- Lyro AI begins at $39/month: This will get you 50 Lyro conversations together with web site scraper, Lyro duties, and stay chat. You may rise up to 200 Lyro conversations/month for an upgraded payment.
- Tidio+ at $398/month (included): Lyro AI is included within the customer support plan talked about above.
Chatbot Pricing Plans
For the chat software program, there are 3 pricing plans to select from:
- Free: This covers as much as 100 guests reached per 30 days + 35 chatbot templates and social media integrations.
- Chatbots at $29/month: You rise up to 2,000 guests reached per 30 days (or as much as 40K guests reached/month for an improve payment) + a visible chatbot builder, automation analytics, and different options.
- Tidio+ at $398/month (included): Chatbots are included on this customer support plan. It contains chatbot constructing and technique help.
E-mail Advertising Plans
These personalised e-mail advertising plans are available in 3 totally different pricing plans:
- Free: 500 emails/month and 500+ e-mail templates together with a drag-and-drop builder.
- E-mail advertising at $10/month: 2500 emails/month (or as much as 20K emails/month for an improve payment) plus e-mail analytics, contact listing segmentation, and different options.
- Tidio+ at $398/month (included): E-mail advertising is included on this customer support plan.
Month-to-month or annual billing is offered with every plan, with 2 months free given to you for those who go for annual billing.
TIdio Evaluation: Who Is Tidio For?
Tidio is for small companies and entrepreneurs with eCommerce shops, or managers, staff leads, and customer support professionals.
Actually, anyone who serves prospects on an ongoing foundation can profit from utilizing an AI instrument like Tidio.
- Automate and outsource your assist ticket course of
- Add an additional communication channel for patrons to speak to you
- Arrange a sturdy e-mail advertising marketing campaign
Tidio Evaluation: Options
When you’re not 100% bought on Tidio but, listed here are two Tidio different choices to contemplate…
Groove
Groove is a advertising and automation instrument that is a one-stop-shop to your advertising small enterprise wants.
Because of this…
- GroovePages: web site builder
- GrooveFunnels: ready-made gross sales funnels – learn our GrooveFunnels evaluation
- GrooveSell: promoting instruments like order bump and upsells
- GrooveMail: all-in-one e-mail advertising app
- GrooveMember: create membership programs and communities
- GrooveAffiliate: recruit and run your associates program
- GrooveKart: ecommerce platform
- GrooveVideo: all-in-one video advertising
- GrooveBlog: running a blog and website positioning platform
- GrooveWebinar: expert-designed webinar instruments
Groove can exchange all these instruments:
Numerous engaging pricing plans can be found, together with two 30-day free trials.
A free plan is offered for startups, and paid plan pricing begins at $42/month.
And the true standout in relation to Tidio is GrooveDesk which integrates with the remainder of the Groove ecosystem and provides you superior instruments to assist your prospects and prospects each time vital!
Helpcrunch
Helpcrunch is a communication platform constructed that can assist you create higher relationships along with your prospects. They provide a variety of instruments that can assist you talk sooner and extra successfully along with your viewers and prospects.
- Stay chat: speak to prospects in real-time
- Chatbot: lead qualification and ship immediate service
- Shared inbox: handle all of your e-mail communications in a single channel
- Information base: create assist articles for buyer self-service
- Popups: engaging popups to herald prospects
- Different e-mail advertising instruments: ship focused e-mail advertising campaigns together with entry to apps, integrations and extra
There are three easy plans to select from, beginning at $12/month.
Tidio Evaluation: Backside Line
This wraps up our Tidio evaluation.
AI has actually reworked the enterprise panorama. It began with utilizing ChatGPT for customer support and has advanced to AI customer support chatbots, amongst different instruments.
Tidio is without doubt one of the best-designed AI customer support instruments I’ve seen. They provide some fairly cool, related integrations that can assist you join along with your prospects simply and supply the perfect conversations throughout all channels you use on, from Fb Messenger to WhatsApp.
The Tidio chatbot, Lyro AI permits chatbot dialog, replying to buyer issues utilizing fast responses with buyer expertise in thoughts, constructed across the assist content material you present.
The most effective options of Tidio is the worth, however the format of the paid plans can get a bit of complicated.
You will love that they provide free plans for every of the instruments provided, however for those who want greater than the bottom stage providing, you need entry to a number of instruments, and also you’re not doing Tidio+, it may well get costly quick.
However apart from that, Tidio is without doubt one of the prime AI customer support instruments you could find on-line.
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